GTC

General terms and conditions – ONLINE SHOP

1. scope of application

For all orders via our online shop, the following terms and conditions apply.

2. contractual partner, conclusion of contract

The purchase contract is concluded with Hendrik Thurau Enterprises.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. The confirmation of the entrance of your order takes place by E-Mail immediately after sending off the order.

When the contract with us is concluded, it depends on the payment method you have chosen:

Prepayment
We accept your order by sending an acceptance declaration in a separate e-mail within two days, in which we give you our bank details.

PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

PayPal Plus
With the payment service PayPal Plus we offer you different payment methods as PayPal Services. After placing the order you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. Thus the contract with us comes off.

SOFORT Überweisung
After placing the order you will be redirected to the website of the online provider SOFORT Überweisung, where you confirm the payment order to SOFORT Überweisung. Thus the contract with us comes off.

Amazon PayIn the ordering process you will be redirected to the website of the online provider Amazon before the completion of the order process in our online shop. There you can select the delivery address and payment method saved at Amazon and confirm the payment order to Amazon. You will then be redirected to our online shop, where you can complete the order process. After submitting the order, we request Amazon to initiate the payment transaction and thereby accept your offer.

Cash payment on collection
We accept your order by sending an acceptance declaration in a separate e-mail within two days.

3. contract language, contract text storage
The language available for the contract conclusion is German.

We save the contract text and send you the order data and our terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.

4. terms of delivery

In addition to the indicated product prices shipping costs will be added. You can find out more about the shipping costs from the offers.

5. payment

You agree to the transmission of all invoices by e-mail. The consent can be revoked at any time. In the event of default in payment, we reserve the right to charge you the statutory default interest at a rate of nine percentage points above the base rate as well as a flat rate of 40 euros. Further claims remain unaffected by this. The following payment methods are available to you in our shop:

In our shop you can choose between the following payment methods:

Prepayment
When selecting the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.

PayPal Plus
With the payment service PayPal Plus we offer you different payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.

If you have chosen the payment method PayPal, you must be registered there to pay the invoice amount or register first and legitimize with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the order process.

If you have chosen the payment method credit card, you do not have to be registered with PayPal to pay the invoice amount. The payment transaction will be executed by your credit card company at PayPal’s request immediately after confirmation of the payment order and after your legitimation as legitimate cardholder and your card will be debited. You will receive further information during the order process.

If you have chosen the method of payment Debit you do not need to be registered with PayPal to pay the invoice amount. With confirmation of the payment order you give PayPal a direct debit mandate. PayPal will inform you about the date of the debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. You will receive further information during the ordering process.

SOFORT Überweisung
After placing your order you will be redirected to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount by bank transfer immediately, you must have an online banking account with PIN/TAN procedure that has been activated for participation in the immediate bank transfer, legitimise yourself accordingly and confirm the payment order to us. You will receive further information during the ordering process. The payment transaction will be carried out immediately afterwards by bank transfer and your account will be debited.

Amazon PayIn the ordering process you will be redirected to the website of the online provider Amazon before the completion of the order process in our online shop. In order to complete the order process via Amazon and to be able to pay the invoice amount, you must be registered there or first register and legitimize yourself with your access data. There you can select the delivery address and payment method saved at Amazon, confirm the use of your data by Amazon and confirm the payment order to us. You will then be redirected to our online shop, where you can complete the order process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further information during the ordering process.

Cash payment on pick-up
You pay the invoice amount on pick-up in cash.

6th reservation of title

The goods remain our property until full payment.

7. transport damage

If goods with obvious transport damages are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. The failure of a complaint or contact has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

8 Warranty and Warranties

Unless otherwise expressly agreed below, the statutory liability for defects shall apply.
The limitation period for claims for defects in used goods is one year from delivery of the goods.
The above restrictions and shortening of the limitation period shall not apply to claims for damages caused by us, our legal representatives or vicarious agents

    • in the case of injury to life, body or health,
    • in the case of intentional or grossly negligent breach of duty and fraudulent intent,
    • in the case of breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
    • within the framework of a guarantee promise, insofar as agreed or

li>as far as the scope of application of the Product Liability Act is opened.

Information on any additional warranties that may apply and their exact terms can be found on the product page and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 – 18:00 clock under the telephone number
 +41 (0) 61 5118085 as well as by e-mail under [email protected] 

9. adhesion

For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

.

  • in the case of injury to life, body or health,
  • in the case of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, insofar as agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are not obliged and not prepared to participate in dispute resolution proceedings before a consumer arbitration body.

AGB created with the Trusted Shops Legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

General terms and conditions – HTE Services

Click here to download our GTC:

GeneralTermsAndConditions.pdf

 

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