Withdrawal instruction

Consumers of material goods have a right of withdrawal fortnight.

Revocation right

You have the right to revoke this contract within fourteen days without giving reasons. Insofar as it does not concern services already rendered.

The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Hendrik Thurau Enterprises, Chalchweg 13, CH-4323 Wallbach, [email protected], telephone: +41 61 5118085 ) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement reimburse you for all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

The delivery costs refer to the costs, the delivery, not the return.  The costs for the return will not be borne by us, you bear

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking their condition, properties and functionality.


Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)– To
Hendrik Thurau Enterprises, Chalchweg 13, CH-4323 Wallbach, [email protected], Phone: +41 61 5118085

– I hereby cancel the contract I have concluded

(*) about the purchase of the following goods: __________________________________________________________________________________

(*) the provision of the following service: ___________________________________________________________________________

– Ordered on: _______________ /received on: _________________

– Name of the consumer: __________________________________________

– Consumer’s address: _____________________________________________________________________________________________________

– Signature of the consumer (only for paper messages): ______________________________________

– Date: ________________

(*) Delete as applicable.


Withdrawal instruction created with Trusted Shops legislative texts in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

Free Instant SEO Audit

Powered by

CONTACT US

Scroll to Top